Adventure Quest Support
How can we help?
Browse the FAQ below or send us a message. We respond to every inquiry personally.
Getting Started
How do I start playing Adventure Quest?
Download Adventure Quest from the App Store, open the app, and choose an adventure to begin. You can try one eligible premium adventure free from any one collection before deciding whether to unlock full collections. No account is required to start.
Do I need to create an account?
No account is needed to start — you can begin exploring right away. An account may be required in the future for saving progress across devices.
Does Adventure Quest work without wifi?
Yes. Once an adventure is downloaded, it works fully offline. You'll only need a connection to browse or purchase new collections.
Collections & Purchases
What does “try one premium adventure free” mean?
Adventure Quest lets you choose one eligible premium adventure free from any one collection. It is one free premium adventure total, not one free adventure from every collection. After you use your free premium adventure, you can unlock full collections with one-time in-app purchases.
What's included in a premium collection?
Each premium collection includes multiple destination-specific adventures with missions, discovery prompts, and photo moments. Collections are unlocked with a one-time in-app purchase — no subscription. You can try one eligible premium adventure free from any one collection before purchasing a full collection.
Can I try every collection for free?
No. You can try one eligible premium adventure free from any one collection. After that, full premium collections can be unlocked through one-time in-app purchases.
How do I access a collection I already purchased?
Open Adventure Quest and go to My Library or your collection library. Purchased collections should appear there. If a purchase is not showing, tap Restore Purchases in Settings.
Does Family Sharing work with Adventure Quest?
Yes. Adventure Quest supports Apple Family Sharing for eligible in-app purchases, so a collection purchased by one family member can be available to the whole family group when Apple Family Sharing is configured.
Can I get a refund on a collection?
In-app purchases are handled by Apple. Refund requests go through Apple's standard process at reportaproblem.apple.com.
Playing the Game
How do missions work?
Each adventure has 8 missions. Complete any 6 in whatever order the day unfolds — there's no fixed route or timer.
Do we all need our own phone?
No. Adventure Quest is designed to be shared on one device, though multiple family members can each have it on their own phone too.
Can adults play too, or is it just for kids?
It's designed for the whole group. Adults often find the discovery prompts as engaging as the kids do.
What is the Travel Log?
The Travel Log saves your completed adventures, captured photos, and discoveries so the day doesn't disappear into your camera roll.
What is the shareable postcard?
At the end of every completed adventure, Adventure Quest creates a shareable postcard with your photos and the adventure name — designed to be worth sharing on iMessage or Instagram.
Technical
What iPhone do I need?
Adventure Quest runs on iPhone with iOS 16 or later.
Is Adventure Quest available on Android?
Not yet. Adventure Quest is currently iPhone only.
My purchase isn't showing up. What should I do?
Go to Settings inside the app and tap Restore Purchases. If the issue continues, contact us below and we'll help sort it out.
FreeWill Labs